Frequently Asked Questions about the Zoom to Kaltura integration

The Zoom to Kaltura integration automatically copies all UC Berkeley Zoom Cloud recordings to Kaltura, Berkeley's video management platform.

If you have a question about this integration, please check below to see if it's answered on this page. If not, send email to kalturahelp@berkeley.edu

Q: Will everybody’s Zoom Cloud recordings be copied to Kaltura?

A: Yes. If you have a Kaltura account (and you have not changed your default address in bCourses) any cloud recording should be copied into your My Media, which is your personal media repository in Kaltura. If you don’t have a Kaltura account, the recording will still be copied to Kaltura, but this copy will be deleted from Kaltura (not Zoom) within 24 hours. It's a good idea to verify that any Zoom cloud recording for which it is critical to retain a copy is actually in your My Media before the Zoom Cloud retention period ends; see "How do I verify my Zoom recordings were copied to Kaltura?"

Q: Will my recordings remain in the Zoom Cloud after they are copied to Kaltura?

A: Yes, but only for the normal Zoom Cloud retention period. See the help article, "Recent changes made in Zoom"

Q: I want to be sure my copied recordings in Kaltura are saved and not deleted. How can I be sure I have a Kaltura account?

A: See our KB article "How can I be sure that I have a Kaltura account?"

Q: Why would my default address in bCourses matter? How do I fix it? 

We have discovered that in order for your Zoom cloud recordings to automatically be copied to your Kaltura account, the email address you have starred under "Ways to Contact" in your bCourses Account Settings must match the Sign-in Email address listed in your Zoom ProfileWe will be trying to find a better long term solution, but in the meantime the easiest solution is for you to change your default email address in bCourses so that it matches what is in your Zoom Profile (your official Berkeley email address).



Q: How do I ensure I am recording to the Zoom Cloud so I can take advantage of this integration?

A: See KB article "How do I enable Zoom Cloud recordings?" (Please note: the setting in all Berkeley Zoom accounts that allows for Zoom Cloud Recordings was turned off by default on January 6, 2021. If you previously used Cloud recordings, you will need to re-enable cloud recordings in Zoom.) Once you have enabled Cloud recording in your Zoom settings, you will be able to record each of your Zoom sessions to the Cloud, as described in the aforementioned KB article.

Q: How do I get to my personal media repository, My Media, in bCourses?

A: If you are a bCourses user, you should see My Media in the site navigation for almost any bCourses site, regardless of whether it's a course site or a project site. (Note that it is possible for the site owner to hide this option from the navigation, so if you don't see it in one site, try another.)

Q: How long does it take for the copy of my Zoom Cloud recording to appear in My Media?

A: Often it appears in minutes, but we have seen specific recordings take many hours for reasons that are not always clear. If you have a Zoom Cloud recording that has not  appeared in your My Media after three hours of the Zoom session ending, send email to kalturahelp@berkeley.edu and we'll look into the issue.

Q: Will my students be able to automatically see my recordings in bCourses after they are copied? 

A: No. Your My Media is your personal media repository. You'll need to publish recordings to your course site's Media Gallery, or embed them somewhere else in your course site. See "How do I share media in Kaltura within bCourses?"

Q: I don’t use bCourses. How will I be able to access the Zoom recordings that were copied from my Zoom account to Kaltura? 

A: Go to MediaSpace (https://kaltura.berkeley.edu/), and from the Guest menu select Login, and provide your Calnet credentials. You will find your recordings if you click My Media. Please note that Mediaspace has not been officially launched, and support for it at this time is limited to upload, download, and sharing with UC Berkeley members. 

Q: When did the Zoom to Kaltura integration start working?

A: The integration started working at 8 am on January 6, 2021. Any Zoom Cloud recordings from earlier than January 6, 2021 were *not* copied to Kaltura. 


Q: What about all my Zoom Cloud videos that were recorded before there was a Zoom to Kaltura integration or that were recorded before I had a Kaltura account?

A: Those recordings were NOT copied automatically to your Kaltura account. If you want to save recordings currently in your Zoom Cloud past their retention period, download them to your hard disk; see "How do I download my Zoom Cloud recordings?". (For recordings that have passed their retention period within the last 30 days, you can temporarily recover them using the Zoom instructions to Recover a deleted cloud recording so that you can download them to your hard disk. Note that when you recover a recording it gets put back into your list of Zoom Cloud recordings for only 24 hours; this should give you enough time to download the recording before it disappears again.) Once Zoom recordings are downloaded to your hard disk, you can upload them to Kaltura using the instructions in "How do I upload media to My Media?" (best if you're not ready to share) or "How can I share my Zoom Recordings in bCourses using Kaltura?" (scroll down to the section titled "For Zoom Cloud recordings created prior to January 6, 2021 8am").



Q: Is there a university requirement that I save copies of my lectures?

A: No, the videos you record using Zoom belong to you. It is your choice as to whether you save them.



Q: If I don’t have a Kaltura account at the time my Zoom recording is copied to Kaltura, and the copied recording in Kaltura gets deleted, is there any way to recover it and transfer it to My Media?

A: No, there’s no way to recover the recording in Kaltura, so you’ll want to be sure you have a Kaltura account in advance of recording to the Zoom Cloud. (Of course, as long as the original recording is still in the Zoom Cloud, you can manually download it, and then upload it to Kaltura.) 

Q: I don’t want my Zoom recordings to ever go to Kaltura. How will I prevent this from happening?

A: Don’t record to the Zoom Cloud; choose the "Record on this Computer" local recording option. See: Local recording – Zoom Help Center.

Q: Is there a Kaltura retention limit?

A: No. But please note that the Kaltura service “reserves the right to delete media over six years old and/or not associated with an active CalNet ID.” For more on our service policies, see Kaltura Service Policies.


Q: What will happen with Zoom Webinars?

A:  Zoom Webinars that are recorded to the cloud will be automatically copied to the associated Kaltura account (belonging to the SPA that owns the Zoom account). To access the copied recordings, log in to MediaSpace (https://kaltura.berkeley.edu/) with the SPA account. You can then transfer ownership of recordings from the SPA account to a specific person’s Kaltura account by following the instructions at https://knowledge.kaltura.com/help/change-media-owner-and-add-collaborator. (Note that you can only transfer to individuals that already have a Mediaspace account, which requires that they log into Mediaspace once.)  

If you record your Zoom Webinar to your local computer, you can upload to Kaltura manually.

Q: How do I download my content from My Media?

A: Please see our help article  "How do I download Kaltura media?".