Frequently Asked Questions about the Zoom to Kaltura integration

On January 6, the Zoom to Kaltura integration began operating, automatically copying all UC Berkeley Zoom Cloud recordings (recorded on January 6 at 8 am or later) to Kaltura, Berkeley's video management platform.

If you have a question about this integration, please check below to see if it's answered on this page. If not, send email to kalturahelp@berkeley.edu




Q: Will everybody’s Zoom Cloud recordings be copied to Kaltura?

A: Yes. If you have a Kaltura account any cloud recording will go into your My Media, which is your personal media repository. If you don’t have a Kaltura account, the recording will be copied to Kaltura, but this copy will be deleted from Kaltura (not Zoom) within 24 hours.

 

Q: I want to be sure my copied recordings are saved and not deleted. How can I be sure I have a Kaltura account?

A: See our KB article "How can I be sure that I have a Kaltura account?"



Q: How do I ensure I am recording to the Zoom Cloud?

A: See KB article "How do I enable Zoom Cloud recordings?" (Please note: Zoom Cloud Recordings will be turned off by default on January 6, 2021. If you previously used Cloud recordings, you will need to re-enable cloud recordings in Zoom.)

Q: How do I get to my personal media repository, My Media, in bCourses?

A: If you are a bCourses user, you should see My Media in the site navigation for almost any bCourses site, regardless of whether it's a course site or a project site. (Note that it is possible for the site owner to hide this option from the navigation, so if you don't see it in one site, try another.)

Q: Will my students be able to automatically see my recordings in bCourses after they are copied? 

A: No. Your My Media is your personal media respository. You'll need to publish recordings to your course site's Media Gallery (see "How do I publish media from My Media to a Media Gallery in bCourses?"), or embed them somewhere else in your course site (see "How Do I Embed Kaltura Media in bCourses Using the Rich Content Editor?"). 



Q: I don’t use bCourses. How will I be able to access the Zoom recordings that were copied from my Zoom account to Kaltura? 

A: Go to MediaSpace (https://kaltura.berkeley.edu/), and from the Guest menu select Login, and provide your Calnet credentials. You will find your recordings if you click My Media. Please note that Mediaspace has not been officially launched, and support for it at this time is limited to upload, download, and sharing with UC Berkeley members. 




Q: What about all my Zoom Cloud videos that were recorded prior to 8 am on January 6, 2021?

A: They will NOT be copied automatically to Kaltura. If you want to save them past their retention period, download them to your hard disk; see "How do I download my Zoom Cloud recordings?" You can then upload them to Kaltura using the instructions in "How do I upload media to My Media?" (best if you're not ready to share) or "How can I share my Zoom Recordings in bCourses using Kaltura?" (scroll down to the section titled "For Zoom Cloud recordings created prior to January 6, 2021 8am").



Q: Is there a university requirement that I save copies of my lectures?

A: No, the videos you record using Zoom belong to you. It is your choice as to whether you save them.



Q: If I don’t have a Kaltura account at the time my Zoom recording is copied to Kaltura, and the copied recording in Kaltura gets deleted, is there any way to recover it and transfer it to My Media?

A: No, there’s no way to recover the recording in Kaltura, so you’ll want to be sure you have a Kaltura account in advance of recording to the Zoom Cloud. (Of course, as long as the original recording is still in the Zoom Cloud, you can manually download it, and then upload it to Kaltura.) 



Q: I don’t want my Zoom recordings to ever go to Kaltura. How will I prevent this from happening?

A: Don’t record to the Zoom Cloud; choose the "Record on this Computer" local recording option. See: Local recording – Zoom Help Center. 

 

Q: Will my recordings remain in the Zoom Cloud after they are copied to Kaltura?

A: Yes, but only for the normal Zoom Cloud retention period. See the help article, "Recent changes made in Zoom"

 

Q: Is there a Kaltura retention limit?

A: No. But please note that the Kaltura service “reserves the right to delete media over six years old and/or not associated with an active CalNet ID.” For more on our service policies, see Kaltura Service Policies.

 


Q: What will happen with Zoom Webinars?

A:  Zoom Webinars that are recorded to the cloud will be automatically copied to the associated Kaltura account (belonging to the SPA that owns the Zoom account). To access the copied recordings, log in to MediaSpace (https://kaltura.berkeley.edu/) with the SPA account. You can then transfer ownership of recordings from the SPA account to a specific person’s Kaltura account by following the instructions at https://knowledge.kaltura.com/help/change-media-owner-and-add-collaborator. (Note that you can only transfer to individuals that already have a Mediaspace account, which requires that they log into Mediaspace once.)  

If you record your Zoom Webinar to your local computer, you can upload to Kaltura manually.

 

Q: How do I download my content from My Media?

A: Please see our help article  "How do I download Kaltura media?".