News

November 17, 2020

In support of remote instruction for the upcoming Spring 2021 semester, Digital Learning Services has developed two new bCourses templates that are available to all instructors starting Nov. 30, 2020

The DLS Core Template and the DLS DesignPlus Template both provide instructors a consistent structure for organizing their course site founded in best practices in online pedagogy and promote effective learning for all students by incorporating accessibility standards.

November 13, 2020

Digital Learning Services will be operating with reduced staff Monday-Wednesday, November 23-25 and is available to provide urgent support between 9am to 4pm via email (see specific service page for contact details). Requests will be prioritized by urgency. Service or support requests received during the UC Holidays between Thursday 11/26 and Sunday 11/29 will be replied to beginning Monday 11/30. The team will monitor for major outages from bCourses and Kaltura during the holiday period.

October 8, 2020

If you see an error message of “Application Error”, please send an email to kalturahelp@berkeley.edu (not to “customer care” as the error indicates) and the support team can resolve the issue by repairing your account. Currently, this particular issue must be fixed on a case-by-case basis, and we need to know who you are to resolve. (It is helpful if you provide a screenshot, too.)

September 14, 2020

Instructors are reporting playback issues. There continue to be occasional errors in upload and delays in transcoding following uploads and/or editing. 

Please send email to kalturahelp@berkeley.edu if you experience issues with Kaltura.

We can fix some issues, and it allows us to track how you are impacted.  

September 10, 2020

Last week Kaltura stated that issues related to the migration to Amazon Web Services would be resolved over the Labor Day weekend. However, while we have seen some improvements, we have received tickets identifying new issues with: 

  • Delays in video uploads

  • Delays in video *transcoding and processing 

Kaltura has acknowledged these issues and has provided the following update as of [9/10/20 at 2:25 PDT]

August 7, 2020

Screenshot of bCourses/Canvas Zoom Integration

Updated Zoom Integration to be Released August 15th, 2020

November 20, 2019

screenshot of canvas's new gradebook

New Gradebook Released January 6th, 2020

October 25, 2019