Kaltura

Kaltura video management platform

Frequently Asked Questions about the Zoom to Kaltura integration

On January 6, the Zoom to Kaltura integration began operating, automatically copying all UC Berkeley Zoom Cloud recordings (recorded on January 6 at 8 am or later) to Kaltura, Berkeley's video management platform.

If you have a question about this integration, please check below to see if it's answered on this page. If not, send email to kalturahelp@berkeley.edu




New integration will automatically copy Zoom Cloud Recordings to Kaltura starting on January 6

December 17, 2020

Starting January 6, 2021, at 8 am, whenever any campus member uses their UC Berkeley Zoom account to host a meeting that is recorded to the Zoom Cloud, the resulting recording will be automatically copied to UC Berkeley’s campus video management system, Kaltura. One of two things will happen:

NEW Course Templates in bCourses - Available Nov. 30

November 17, 2020

In support of remote instruction for the upcoming Spring 2021 semester, Digital Learning Services has developed two new bCourses templates that are available to all instructors starting Nov. 30, 2020

The DLS Core Template and the DLS DesignPlus Template both provide instructors a consistent structure for organizing their course site founded in best practices in online pedagogy and promote effective learning for all students by incorporating accessibility standards.

bCourses and Kaltura Services and Support from 11/23 - 11/25

November 13, 2020

Digital Learning Services will be operating with reduced staff Monday-Wednesday, November 23-25 and is available to provide urgent support between 9am to 4pm via email (see specific service page for contact details). Requests will be prioritized by urgency. Service or support requests received during the UC Holidays between Thursday 11/26 and Sunday 11/29 will be replied to beginning Monday 11/30. The team will monitor for major outages from bCourses and Kaltura during the holiday period.

Kaltura Capture users should update to latest version (4.2.110)

October 26, 2020

A new version of the Kaltura Capture desktop application has been released. You can verify the version that you are using currently on the splash screen when the application is opening; the previous version was 4.2.83 and the new version is 4.2.110. (If you miss the splash screen, click the Manage link and then switch to the information tab.)

We recommend updating, as 4.2.110 fixes bugs which have resulted in problematic recordings. Specific issues resolved:

Kaltura issues ongoing but should end before Monday 9/7

September 2, 2020

Over the last few weeks, instructors and students have reported issues related to: 

  • Access to My Media and Media Gallery.

  • Ability to play videos in My Media and Media Gallery, as well as embedded videos.

  • Extremely long delays, time outs, and/or total inability to upload videos

  • Extremely long delays and/or inability to process video for distribution (transcoding).

Kaltura issues with video upload and processing

September 10, 2020

Last week Kaltura stated that issues related to the migration to Amazon Web Services would be resolved over the Labor Day weekend. However, while we have seen some improvements, we have received tickets identifying new issues with: 

  • Delays in video uploads

  • Delays in video *transcoding and processing 

Kaltura has acknowledged these issues and has provided the following update as of [9/10/20 at 2:25 PDT]

Updated recommendations for those using Kaltura Capture to create dual-stream videos

August 14, 2020

Syncing issues with video and audio have occurred with longer dual-stream videos (i.e. those in which you capture both Camera and Screen). To avoid these issues we recommend that you: