Kaltura video management platform

Frequently Asked Questions about the Zoom to Kaltura integration

The Zoom to Kaltura integration automatically copies all UC Berkeley Zoom Cloud recordings to Kaltura, Berkeley's video management platform.

If you have a question about this integration, please check below to see if it's answered on this page. If not, send email to kalturahelp@berkeley.edu

Q: Will everybody’s Zoom Cloud recordings be copied to Kaltura?

A: Yes. If you have a Kaltura account (...

Kaltura Capture update

June 10, 2021

Update 6/15/21: The enabling of auto-updating was delayed until today. It is now auto-updating during idle as expected. (If you let it idle prior to today, the update did not occur, so you'll want to try again.) However, some users are reporting that after the update completes, the application does NOT automatically restart, and if they try to open it, they get a message that the application quit unexpectedly; if this happens to you, please restart your computer and then open Kaltura Capture again.

On Sunday 6/13/21, Kaltura will enable auto-...

New integration will automatically copy Zoom Cloud Recordings to Kaltura starting on January 6

December 17, 2020

Starting January 6, 2021, at 8 am, whenever any campus member uses their UC Berkeley Zoom account to host a meeting that is recorded to the Zoom Cloud, the resulting recording will be automatically copied to UC Berkeley’s campus video management system, Kaltura. One of two things will happen:

If the Zoom account owner has no Kaltura account, the recording will be deleted from Kaltura within 24 hours (this does not affect the Zoom Cloud recording, which will still be available in Zoom for 30 days). It will never be shared with anybody else....

NEW Course Templates in bCourses - Available Nov. 30

November 17, 2020

In support of remote instruction for the upcoming Spring 2021 semester, Digital Learning Services has developed two new bCourses templates that are available to all instructors starting Nov. 30, 2020.

The DLS Core Template and the DLS DesignPlus Template both provide instructors a consistent structure for organizing their course site founded in best practices in online pedagogy and promote effective learning for all students by incorporating accessibility standards.

The DLS Core Template uses...

bCourses and Kaltura Services and Support from 11/23 - 11/25

November 13, 2020

Digital Learning Services will be operating with reduced staff Monday-Wednesday, November 23-25 and is available to provide urgent support between 9am to 4pm via email (see specific service page for contact details). Requests will be prioritized by urgency. Service or support requests received during the UC Holidays between Thursday 11/26 and Sunday 11/29 will be replied to beginning Monday 11/30. The team will monitor for major outages from bCourses and Kaltura during the holiday period...

Kaltura Capture users should update to latest version (4.2.110)

October 26, 2020

A new version of the Kaltura Capture desktop application has been released. You can verify the version that you are using currently on the splash screen when the application is opening; the previous version was 4.2.83 and the new version is 4.2.110. (If you miss the splash screen, click the Manage link and then switch to the information tab.)

We recommend updating, as 4.2.110 fixes bugs which have resulted in problematic recordings. Specific issues resolved:

(Mac and Windows) The issues causing out of sync recording between the screen capture...

Kaltura issues ongoing but should end before Monday 9/7

September 2, 2020

Over the last few weeks, instructors and students have reported issues related to:

Access to My Media and Media Gallery.

Ability to play videos in My Media and Media Gallery, as well as embedded videos.

Extremely long delays, time outs, and/or total inability to upload videos

Extremely long delays and/or inability to process video for distribution (transcoding).

Failure of machine captioning for interactive and downloadable...

Kaltura issues with video upload and processing

September 10, 2020

Last week Kaltura stated that issues related to the migration to Amazon Web Services would be resolved over the Labor Day weekend. However, while we have seen some improvements, we have received tickets identifying new issues with:

Delays in video uploads

Delays in video *transcoding and processing

Kaltura has acknowledged these issues and has provided the following update as of [9/10/20 at 2:25 PDT]

Uploads: You may experience...

Updated recommendations for those using Kaltura Capture to create dual-stream videos

August 14, 2020

Syncing issues with video and audio have occurred with longer dual-stream videos (i.e. those in which you capture both Camera and Screen). To avoid these issues we recommend that you:

Make short videos. For the best results when recording dual-stream videos, keep recording time short, 6 to 10 minutes. Additionally, when it comes to playing back dual-stream videos, giving the video time to load on the bCourses page and/or refreshing the page can reduce sync issues with longer videos; you may want to alert your students to this,...