Starting January 6, 2021, at 8 am, whenever any campus member uses their UC Berkeley Zoom account to host a meeting that is recorded to the Zoom Cloud, the resulting recording will be automatically copied to UC Berkeley’s campus video management system, Kaltura. One of two things will happen:
December 17, 2020
November 24, 2020
This document is intended to help instructors design online quizzes in bCourses that minimize the opportunity for academic integrity violations.
The quiz tools in bCourses, Gradescope, and other platforms may make it easier to replace a few high-stakes assessments with more, lower-stakes assessments, lowering the incentive for students to cheat on a few, high-stakes instances.
November 17, 2020
In support of remote instruction for the upcoming Spring 2021 semester, Digital Learning Services has developed two new bCourses templates that are available to all instructors starting Nov. 30, 2020.
The DLS Core Template and the DLS DesignPlus Template both provide instructors a consistent structure for organizing their course site founded in best practices in online pedagogy and promote effective learning for all students by incorporating accessibility standards.
November 13, 2020
Digital Learning Services will be operating with reduced staff Monday-Wednesday, November 23-25 and is available to provide urgent support between 9am to 4pm via email (see specific service page for contact details). Requests will be prioritized by urgency. Service or support requests received during the UC Holidays between Thursday 11/26 and Sunday 11/29 will be replied to beginning Monday 11/30. The team will monitor for major outages from bCourses and Kaltura during the holiday period.
October 26, 2020
A new version of the Kaltura Capture desktop application has been released. You can verify the version that you are using currently on the splash screen when the application is opening; the previous version was 4.2.83 and the new version is 4.2.110. (If you miss the splash screen, click the Manage link and then switch to the information tab.)
We recommend updating, as 4.2.110 fixes bugs which have resulted in problematic recordings. Specific issues resolved:
October 8, 2020
If you see an error message of “Application Error”, please send an email to firstname.lastname@example.org (not to “customer care” as the error indicates) and the support team can resolve the issue by repairing your account. Currently, this particular issue must be fixed on a case-by-case basis, and we need to know who you are to resolve. (It is helpful if you provide a screenshot, too.)
September 14, 2020
Instructors are reporting playback issues. There continue to be occasional errors in upload and delays in transcoding following uploads and/or editing.
Please send email to email@example.com if you experience issues with Kaltura.
We can fix some issues, and it allows us to track how you are impacted.
September 10, 2020
Last week Kaltura stated that issues related to the migration to Amazon Web Services would be resolved over the Labor Day weekend. However, while we have seen some improvements, we have received tickets identifying new issues with:
Delays in video uploads
Delays in video *transcoding and processing
Kaltura has acknowledged these issues and has provided the following update as of [9/10/20 at 2:25 PDT]
September 2, 2020
Over the last few weeks, instructors and students have reported issues related to:
Access to My Media and Media Gallery.
Ability to play videos in My Media and Media Gallery, as well as embedded videos.
Extremely long delays, time outs, and/or total inability to upload videos
Extremely long delays and/or inability to process video for distribution (transcoding).