News

October 8, 2020

If you see an error message of “Application Error”, please send an email to kalturahelp@berkeley.edu (not to “customer care” as the error indicates) and the support team can resolve the issue by repairing your account. Currently, this particular issue must be fixed on a case-by-case basis, and we need to know who you are to resolve. (It is helpful if you provide a screenshot, too.)

September 14, 2020

Instructors are reporting playback issues. There continue to be occasional errors in upload and delays in transcoding following uploads and/or editing. 

Please send email to kalturahelp@berkeley.edu if you experience issues with Kaltura.

We can fix some issues, and it allows us to track how you are impacted.  

September 10, 2020

Last week Kaltura stated that issues related to the migration to Amazon Web Services would be resolved over the Labor Day weekend. However, while we have seen some improvements, we have received tickets identifying new issues with: 

  • Delays in video uploads

  • Delays in video *transcoding and processing 

Kaltura has acknowledged these issues and has provided the following update as of [9/10/20 at 2:25 PDT]

September 2, 2020

Over the last few weeks, instructors and students have reported issues related to: 

  • Access to My Media and Media Gallery.

  • Ability to play videos in My Media and Media Gallery, as well as embedded videos.

  • Extremely long delays, time outs, and/or total inability to upload videos

  • Extremely long delays and/or inability to process video for distribution (transcoding).

August 7, 2020

Screenshot of bCourses/Canvas Zoom Integration

Updated Zoom Integration to be Released August 15th, 2020

November 20, 2019

screenshot of canvas's new gradebook

New Gradebook Released January 6th, 2020

October 25, 2019